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Wednesday, December 9, 2009

Solve conflicts when they arise - TIP

Identify conflicts and solve them!

First, you need to identify the problem.

Then you need to get those involved to share.

If you identify a conflict between two of your team members, the longer you let it unsolved the more trouble it creates.

Bring them together in one place or listen to their stories individually.

Next, refocus by identifying exactly what each of you want.

Some small tensions within a team will often be there.

It is okay as long as it does not interfere with performance.

The goal again is to have a team 80% to 100% frictionless.