Here is how I tried to word this feature in a way which keeps it optional:
Can't find the answer to your specific situation? - No problem! A simple link in your member area or e-book allows you to email me with your question.
You usually get an answer + detailed strategy within 24 hours.
This is not a feature I can guarantee at 100% because of my travelling schedule and other professional demands.
It is something I try to offer as much as possible though.
This feature is the equivalent to a 5 min email advice session.
If your question is too detailed or I simply have too many professional commitments whe you contact me, I will simply ask you to sign up for a coaching session.
Here is another example with the "Complete package" feature:
Everything you need to win is included in this package! - You won't be asked or pushed to buy anything else - No upsell! - No upgrades! - Again, it's all included!
One exception of course! That's if you want to have one on one coaching with me - In that case, yes, you'll need to buy coaching credits which are not included with this package.
Again, first impression, it's not too convincing.
because when you buy a product, you need security!
You need something solid rather than some vague feature that might or might be not depending on vague elements.
Use it or not?